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Policy on Complaint Resolution

Complaint Resolution at the Institution Level

Methods to resolve complaints on campus are available in the °Ä²Ê¿ª½±Íø Student Handbook and in the °Ä²Ê¿ª½±Íø General Catalog.


Other Methods of Complaint Resolution

°Ä²Ê¿ª½±Íø is accredited by The Higher Learning Commission, a Commission of the North Central Association of Colleges and Schools. Contact information for The Higher Learning Commission may be found at http://www.jeffco.edu/accreditationstatement. The Missouri Attorney General’s Office website may be found at .


Missouri Department of Higher Education and Workforce Development Policy on Complaint Resolution

The  serves as a clearinghouse for postsecondary student complaints. The MDHEWD complaint policy may be found at . This webpage contains information about the complaint process and includes instructions on how to file a formal complaint. Note that the policy provides that a student who wishes to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes.


Complaint Resolution for State Authorization Reciprocity Agreement (NC-SARA)

°Ä²Ê¿ª½±Íø students enrolled in online and distance courses, as well as on-campus courses, should attempt to resolve complaints by following the °Ä²Ê¿ª½±Íø Campus Academic Grievance Procedure as outlined in the °Ä²Ê¿ª½±Íø Campus Catalog.

If you have exhausted the appeal process, you may file a complaint with:
 
Dr. Laura Vedenhaupt
Missouri Department of Higher Education
State Portal Agent for SARA
PO Box 1469
Jefferson City, MO 65102

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